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Tymeshift has already proven its value and Zendesk will beable to offer this solution to other customers as well. Here are some of itsadvantages: AI-powered forecasting: Zendesk data is analyzed based on predictedticket volumes and subject areas. This allows businesses to reliably predictfuture staffing needs, with real-time information to reduce operating costs.Scheduling: A detailed schedule is generated based on clients' staffingforecasts, so they can plan the necessary shifts from the compiled data.Reporting: Users can view historical data and real-time data to optimize feesand service levels. Visibility into team performance and productivity:Companies can check agent productivity levels and analyze staffing decisions tomake improvements.
“Tymeshift enables our customers to optimize their workforcebased on accurate data and Chinese Malaysia Phone Number List forecasts, automate the most tedious tasks, collectbetter information and produce clearer reports,” said David Birchmier, formerCEO of Tymeshift CEO, currently Director, WFM Strategy and GTM at Zendesk.“Having the right people on the right channels, at the right time and based onreal-time data provides an immediate increase in value to your customers. Thisis what we have done with Tymeshift customers and now we will expand thisaudience by officially joining Zendesk. » “ their workforce based on accurate data and forecasts, automate themost tedious tasks, collect better information and produce clearer reports. »
AI enables teams todeliver consistently great customer experiences, regardless of their currentchallenges, whether it's a tight budget or just the day-to-day pressure ofrunning a business. Optimize your CX without increasing your workforce It'shard enough to meet customer expectations without the added constraint of areduced budget. But a lack of resources should not translate into a lowerquality experience. AI helps extend the reach and impact of
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發表於 2024-3-9 15:31:17