Keep your customers updated automatically

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ChatGuru chatbots are proactive and can be configured to initiate interactions with your users . Once it identifies the behavior determined by you, the robot delivers a message to the user with updates, recommendations or instructions that make sense for that stage of their purchasing journey. ChatGuru 's proactive customer service strives to develop strong customer relationships and create a trusted connection to keep customers happy and loyal. 4. Offer hybrid service For the best customer experience , chatbots should not replace human customer service representatives entirely. They must act in a complementary way. Using chatbots can be beneficial for your customer service representatives as it will save your team time by automating routine and repetitive tasks. Human agents must take the lead in circumstances of greater added value or that are more difficult to resolve. 5. Optimize the work of the human team In addition to all the benefits of automation, with ChatGuru , your team can also take advantage of a series of powerful tools to be more productive and efficient .

Message scheduling is one of the platform's features. It allows the agent to schedule a message to be delivered to the customer at a specific time and date, without requiring any agent to be online at that exact moment. Messages are sent to chat automatically after being scheduled in our software. Another unique feature of ChatGuru is its smart auto solution that is easy to funnel . As soon as a call begins, the tool Industry Email List monitors where the customer is in the funnel. This way, your employees can track statistics on the proportion of leads that are ready to receive quotes, the number of customers who have dropped out, and the number of leads that are past conversion. Using the Quick Replies feature , your team can store answers to commonly requested queries. The user or system administrator can establish a shortcut that will send messages to the chat.



This way, the attendant will not need to write complete sentences in response to the demand, as our sophisticated system will automatically fill in the appropriate information for them. ChatGuru's search filters and message search help agents quickly locate multiple conversations associated with a given contact, making the contact experience more agile, scalable and proactive. ChatGuru also has internal notes , which store information within a discussion with a contact and can only be seen by agents and administrators. The employee can leave this type of “summary” of the day's work so that he or another agent does not have to review the entire dialogue to understand the problem again the next day. Finally, we can highlight the importance of data for building a more complete proactive experience. All information collected from interactions within the ChatGuru platform is stored in a system that allows the extraction of reports. This way, your team can study consumer behavior and further improve your company’s communication.